FAQs & Policies

Please take a moment to familiarise yourself with our salon FAQs and Policies before booking your appointment. If you have any further questions please feel free to contact us at hello@thebeautyassembly.com.

Late Arrivals

The time that you schedule at The Beauty Assembly is reserved for you alone. We know how important your time is and take that seriously, meaning we never over-book or double-book clients and therefore keep on schedule. We’re rarely able to accommodate clients who arrive in excess of 10 minutes late or add additional services to a scheduled appointment, and this may result in a cancellation fee equal to the cost of the appointment. 

Cancellations & No Shows

We cannot stress enough how damaging no-shows are to a small business. Should you need to cancel or reschedule an appointment please provide at least 24hrs notice to avoid a cancellation fee equal to 50% of the cost of the scheduled service. Clients who “no-show” will be charged the full value of the treatment.  If you need to cancel an appointment please call the salon or if it is outside our opening hours, please email us.

Nail Art Designs

If you would like nail art with your manicure please select the appropriate treatment when booking. If you are not sure which to book feel free to get in touch and we can advise. You are more than welcome to bring a photo of your chosen design on the day, and you can see the designs our team have created on either on our Instagram @TheBeautyAssembly_ or the inspiration page of our website here.

Our Gel Polish Guarantee

The Beauty Assembly specialises in gel polish treatments, with most of our clients benefiting from weeks of chip-free, high-shine nails. We offer a 7 day guarantee on all our gel polish treatments. If your nails chip within this time frame please let us know and we will book you in for a complimentary repair as soon as possible.


Please book a Soak Off or let us know if you require any gel polish removing before your treatment, otherwise we may not have time to carry out your full treatment. Arriving with normal polish is fine, and please be aware that we do not remove any form of extensions (acrylic or gel) in The Beauty Assembly.

Patch Tests

We require clients wanting any tinting for the first time to come in for a patch test at least 24 hours before their appointment. There is no need for an appointment – just pop in any time within our opening hours or call ahead if you’re unsure on the best time to come in.  We also ask clients wanting to book after a break of 3 months or more or those who have had their tint done elsewhere to get a new patch test with us to ensure no allergies have developed in this time.